Front Desk Receptionist

Receptionist for a busy and rapidly growing clinical research site for Phase Ib-IV studies. General responsibilities include receiving and directing study participants, visitors, vendors, and clients to appropriate locations and parties. Notifies appropriate personnel of visitor arrival. May operate a single or multiple position telephone switchboard.

Great opportunity for students interested in research (entry-level)

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

  • Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional and courteous manner
  • Greet study participants and all visitors in a professional and courteous manner
  • Welcomes study participants and all visitors, provides necessary intake forms, entry and update of general information in the system
  • Perform related clerical work such as typing, filing, and sorting mail distribution
  • Prepare shipping labels and order FedEx and UPS pickups and deliveries
  • Schedule and/or verify study participant upcoming study visit
  • Confirm upcoming (next-day) scheduled appointment
  • Ensure the waiting room, conference room, and break areas are organized and supplies are stocked
  • Provide administrative support when needed/as assigned by Site Director
  • May assist recruitment specialists when needed/as assigned by Site Director
  • May prepare and mail any recruitment materials to community/physician offices
  • May coordinate businesses lunches and other related duties
  • Perform other duties as assigned

Qualifications (Knowledge, Skills, and Abilities)

  • Two years of reception experience (or equivalent customer related ability)
  • Prior medical office experience a plus
  • Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
  • Excellent oral and written communication skills
  • Excellent customer relationship skills

Status: Full-time, non-exempt

Hours: Monday-Friday, 7:00-3:30 PM

Job Type: Full-time

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